1. Login Issue
To get start, you have to login with your email and password.
The email is your paypal payment email address for the item.
For first time login, you have to get your password first.
Click on the First Time Login and then input your paypal payment email.
A confirmation link will be sent to your email for security verification.
Click on the confirmation link and you can set your password.
Click on the Lost Password and then input your paypal payment email.
A confirmation link will be sent to your email for security verification.
Click on the confirmation link and you can reset your password.
2. Delivery Issue
We usually dispatch the purchase in next business day once your payment is confirmed. You can always track your order delivery status from our online tracking system
Please note that eCheque will take time to clear. The delivery status will be updated in our tracking system once it is cleared.
The parcel will normally take 5 to 21 business days to reach buyer, depends on the customs clearance time and post office service in different cities and countries.
Please be aware that customs clearance time may be longer than expected in German, Italy and France which may make the final delivery time up to 3 weeks.
Customer please confirms your delivery address by login to our online tracking system first.
If it is correct, customer can submit a item not received ticket to us through our system.
If it is not correct, customer can submit a address not correct ticket to us through our system.
We will ship to PayPal confirmed delivery address only.
If you want us to send the parcel to another address, please write it in the PayPal remark during your PayPal payment.
Sure, sometimes buyers did not aware the address registered in PayPal or eBay is incomplete or even wrong. A phone number on the packet may help the postman
You can submit your phone number to us in the PayPal remark during your PayPal payment. Or update to our online tracking system before item is dispatched.
Tracking number will be provided if customer paid the shipping insurance during their purchase.
Otherwise we will ship the parcel by Air Mail and no tracking number can be provided.
Customer who picks the insurance option can get compensation and protect from the mail lost.
Mail lost is rare, but possible, in case of mail lost and the customer has paid the insurance, we will resend the purchase or refund to the buyer.
We will not response to pay the VAT/import tax
However, in order to help buyer to avoid paying high VAT/import tax, we will declare the packet as "GIFT" and a lower value, usually US$10.
3. Payment & Discount Issue
We offer combine shipping discount for multiple purchase.
There will be 1.00GBP/2.00AUD/1.00EUR/2.00USD discount on the total postage for each additional purchase per shipment.
The shipping discount, if applicable, will be given per our combined eBay invoice or will be partially refunded through PayPal upon request if you have fully paid in advance.
Customer can always make the payment other than waiting for our combined eBay invoice.
The combined shipping discount will be refunded through PayPal upon request
To request your combine shipping discount if you fully paid the shipping in advance, please login to our online tracking system first.
Customer can submit a request postage discount ticket to us through our system.
If the request is applicable, we will refund the money to you through PayPal shortly.
We are sorry that we can accept paypal payment only.
Western Union/Moneygram money transfer, bank deposit (TT/SWIFT) will be considered only for bulk purchase.
4. Product Issue
We always check and QC our buyers’ purchase before delivery.
Product defect is rare, but possible. In case of receiving defective product, please login to our online tracking system first.
Customer can submit a product defect ticket to us through our system.
Customer is encouraged to take photo on the defect part in order to adjust the problem more precisely.
Technical drawing and product dimension is included in our eBay advertisement.
If customer finds the product is not fit, please login to our online tracking system first.
Customer can submit a product not fit ticket to us through our system.
Customer is encouraged to take photo on the not fit part in order to adjust the problem more precisely.
Customer satisfaction is our main concern.
If there is product defect, we will examine the case and do an exchange or refund to the customer.
5. Installation
Most of the product is easy to install and should be plug and play.
Some of the product requires slightly modification. However, it should not be difficult and should be fun for car lover.
Yes, most of our product comes with installation guide.
In addition, we have made our own step-by-step installation guide with photo illustration for our members to download.
To download the installation guide, please login to our online tracking system first.
You can get the installation guide in the Manual Section.
6. Bulk Order / Wholesales / Export
Yes, we can custom order for our customer or an organization.
The MOQ for custom order per product is 50 or above.
For details, please contact us .
Volume discount will be provided for bulk order only.
The MOQ for bulk purchase is 50 or above.
For details, please contact us .
We welcome you to join our campaign and looking for reseller in the world.
For details, please contact us .
We have strong relationship with a number of manufacturers in China and Japan.
If customer wants to OEM their product, we can help. For details, please contact us .
